Delta One / 767-300ER (76L) / São Paulo (GRU)-New York (JFK)

 
 

AIRLINE: Delta Air Lines »

ROUTE: São Paulo Guarulhos to New York JFK

FLIGHT TIME: 9h 25m

DATE: May 22, 2016

AIRCRAFT TYPE: Boeing 767-300ER (76L) »

CLASS OF SERVICE: Delta One »

SEAT: 9A

Delta has several different versions of the 767-300ER. I flew from São Paulo/Guarulhos–Governador André Franco Montoro International Airport (quite the name, I know) to New York JFK on the highest premium configured version, the 76L.

I used miles to attend a friend’s wedding near São Paulo. The roundtrip price was only 140,000 miles, which unless you catch a rare rewards ticket deal, is the lowest RT price for Delta One.

São Paulo has three terminals - two dark, tired terminals and one beautiful new terminal that opened just prior to the 2014 World Cup. Unfortunately, Delta uses Terminal 2, one of the older terminals. I suggest eating/shopping prior to passing through security as most of the stores and restaurants are landside. There is no Sky Club in São Paulo. Premium passengers are invited to use the GOL VIP Lounge, which is located airside, just upstairs from the boarding gates.

The lounge isn’t as nice as a SkyClub by any means, but was better than the other options in the terminal. There were several warm and cold food options, as well as coffee and alcoholic beverages. Most of the flights to the US depart late at night and the lounge wasn’t too busy. The seats were comfortable and had power outlets readily available. Since the lounge was just upstairs from the gate, I left just prior to boarding.

 
São Paulo has no Sky Club, but Delta One passengers have access to the GOL VIP Lounge

São Paulo has no Sky Club, but Delta One passengers have access to the GOL VIP Lounge

The Lounge wasn’t terribly full, but was not as nice as a Sky Club and had limited food options

The Lounge wasn’t terribly full, but was not as nice as a Sky Club and had limited food options

 

Boarding was non-eventful and relatively organized. Once on the plane, I was greeted by a clean, bright interior. If you’re traveling with a companion, I suggest booking the center seats, B and C. If you’re traveling alone, I suggest taking either the A or D seats. It is a very open cabin, so sitting in the center by yourself might get a little awkward. Odd number window seats are true window seats and offer a little more privacy from the aisle. Even number seats are separated from the window by a console and are very exposed to the aisle. The flight attendants brought glasses of champagne shortly after I took my seat, and took meal requests prior to takeoff.

 
The odd numbered seats on the 76L are the true window seats, and also provide slightly more privacy

The odd numbered seats on the 76L are the true window seats, and also provide slightly more privacy

Seats B and C are best when traveling with a partner, but are slightly awkward if traveling alone. Each of the 36 seats in the Delta One cabin have direct aisle access

Seats B and C are best when traveling with a partner, but are slightly awkward if traveling alone. Each of the 36 seats in the Delta One cabin have direct aisle access

Pre-departure champagne and dinner menu

Pre-departure champagne and dinner menu

Climbing out of São Paulo

Climbing out of São Paulo

The flight was blocked at 9 hours, 58 minutes

The flight was blocked at 9 hours, 58 minutes

Cabin service began approximately 25 minutes into flight

Cabin service began approximately 25 minutes into flight

 

The flight attendants began taking drink orders approximately 25 minutes after departure, but started in the first rows and made their way backward, which took a little time. If you’re looking to eat quickly and get to sleep, I would suggest sitting in the first or second row. There was a well curated wine selection and several other spirits available. Dinner consisted of a five-course meal that was very tasty. The service lasted approximately 60 minutes from start to finish, which was just enough time to enjoy the service while still ensuring ample time to sleep on the roughly 9 and half hour flight. Service was very friendly and attentive.

 
First and Second Course consisting of a salad and lobster bisque soup

First and Second Course consisting of a salad and lobster bisque soup

Third Course was a spinach and potato quiche

Third Course was a spinach and potato quiche

Main course consisting of salmon, green beans, and a potato salad, plus a refill on the bisque

Main course consisting of salmon, green beans, and a potato salad, plus a refill on the bisque

Dessert cart and a glass of Port

Dessert cart and a glass of Port

Ice cream sundae

Ice cream sundae

I’m 72 inches tall and was able to fully stretch out in the bed. However, the foot space was very confined and it was difficult to turn to sleep on your side without bumping your knees on the seat in front of you

I’m 72 inches tall and was able to fully stretch out in the bed. However, the foot space was very confined and it was difficult to turn to sleep on your side without bumping your knees on the seat in front of you

 

The lights came back on about an hour prior to landing in New York, with a light breakfast about 15 minutes later. We landed at JFK around 30 minutes early, which was right in the middle of the morning arrival rush, so customs lines were long (thought I’m sure they would have been long regardless).

Overall, Delta One is a good product. The soft product (service) is very good, though the hard product on the 767 is below average, mainly due to the openness of the cabin and the relatively tight seats.

I recommend flying Delta One, though I would avoid any of Delta’s 767 versions if you can help it, but it sure beats flying in Economy.

 
Pre-arrival breakfast approximately 45 minutes before landing at JFK

Pre-arrival breakfast approximately 45 minutes before landing at JFK

Nearly there

Nearly there

Moments before touching down in New York

Moments before touching down in New York

The morning bank of Delta flights at Terminal 4

The morning bank of Delta flights at Terminal 4

 

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