ROUTE: São Paulo Guarulhos to New York JFK
FLIGHT TIME: 9h 25m
DATE: May 22, 2016
AIRCRAFT TYPE: Boeing 767-300ER (76L) »
CLASS OF SERVICE: Delta One »
Delta has several different versions of the 767-300ER. I flew from São Paulo/Guarulhos–Governador André Franco Montoro International Airport (quite the name, I know) to New York JFK on the highest premium configured version, the 76L.
I used miles to attend a friend’s wedding near São Paulo. The roundtrip price was only 140,000 miles, which unless you catch a rare rewards ticket deal, is the lowest RT price for Delta One.
São Paulo has three terminals - two dark, tired terminals and one beautiful new terminal that opened just prior to the 2014 World Cup. Unfortunately, Delta uses Terminal 2, one of the older terminals. I suggest eating/shopping prior to passing through security as most of the stores and restaurants are landside. There is no Sky Club in São Paulo. Premium passengers are invited to use the GOL VIP Lounge, which is located airside, just upstairs from the boarding gates.
The lounge isn’t as nice as a SkyClub by any means, but was better than the other options in the terminal. There were several warm and cold food options, as well as coffee and alcoholic beverages. Most of the flights to the US depart late at night and the lounge wasn’t too busy. The seats were comfortable and had power outlets readily available. Since the lounge was just upstairs from the gate, I left just prior to boarding.
Boarding was non-eventful and relatively organized. Once on the plane, I was greeted by a clean, bright interior. If you’re traveling with a companion, I suggest booking the center seats, B and C. If you’re traveling alone, I suggest taking either the A or D seats. It is a very open cabin, so sitting in the center by yourself might get a little awkward. Odd number window seats are true window seats and offer a little more privacy from the aisle. Even number seats are separated from the window by a console and are very exposed to the aisle. The flight attendants brought glasses of champagne shortly after I took my seat, and took meal requests prior to takeoff.
The flight attendants began taking drink orders approximately 25 minutes after departure, but started in the first rows and made their way backward, which took a little time. If you’re looking to eat quickly and get to sleep, I would suggest sitting in the first or second row. There was a well curated wine selection and several other spirits available. Dinner consisted of a five-course meal that was very tasty. The service lasted approximately 60 minutes from start to finish, which was just enough time to enjoy the service while still ensuring ample time to sleep on the roughly 9 and half hour flight. Service was very friendly and attentive.
The lights came back on about an hour prior to landing in New York, with a light breakfast about 15 minutes later. We landed at JFK around 30 minutes early, which was right in the middle of the morning arrival rush, so customs lines were long (thought I’m sure they would have been long regardless).
Overall, Delta One is a good product. The soft product (service) is very good, though the hard product on the 767 is below average, mainly due to the openness of the cabin and the relatively tight seats.
I recommend flying Delta One, though I would avoid any of Delta’s 767 versions if you can help it, but it sure beats flying in Economy.