Delayed Delta Flight

 
 

You’re on your way to the airport and get the dreaded notification on your phone - YOUR FLIGHT WAS DELAYED. What do you do?!

Delta is incredibly efficient when it comes to flight delays. They will notify you via any means available - email, phone call, text message, Delta App notification, verbal notification at the gate or check-in desk, or announcement in the SkyClub (sometimes at non-hub airports).

First of all, it is important to download the Delta App and set it up for notifications. Secondly, add your phone number and email address to your online profile so Delta can get a hold of you that way as well.

Once your flight is delayed, you can access flight information in the Delta App or on the Delta website. You have the option of staying on your current flight, or selecting new flights. There is no additional cost of switching flights. The App and website do a very good job of providing you with the fastest alternative option. Wait times on the customer service phone line can sometimes be rather long, but might be necessary if you have a complicated itinerary or don’t see any viable rebooking options.

If the delayed flight leads to a missed connection and there are no alternative flights until the next day, Delta will provide you with hotel and food vouchers, provided the delay wasn’t weather related or a force majeure. Weather delays are many times harder to deal with, because typically larger numbers of passengers are affected. So rebook as early as possible to attempt to avoid lengthy delays (sometimes a day or more).

See Delta’s Contract of Carriage »

While flight delays aren’t the norm and can be frustrating, Delta does a good job of handling them.

 
Delta has an incredibly efficient way of notifying you if your flight is delayed. Within a matter of minutes of the initial delay, I received a phone call and received a notification on the Delta App.

Delta has an incredibly efficient way of notifying you if your flight is delayed. Within a matter of minutes of the initial delay, I received a phone call and received a notification on the Delta App.

If you have a delayed flight, Delta gives you the option of selecting an alternate flight at no additional cost. There are typically several options available, though it might be the following day or include multiple layovers.

If you have a delayed flight, Delta gives you the option of selecting an alternate flight at no additional cost. There are typically several options available, though it might be the following day or include multiple layovers.

Once you select your new flight, you’re asked to confirm your option before you’re rebooked.

Once you select your new flight, you’re asked to confirm your option before you’re rebooked.

If you miss a connection (due to non-weather related delays) and are forced to stay the night at a location other than your final destination, Delta will cover the cost of a hotel. Proceed to a Delta help desk and they will provide you with a hotel voucher. The last time this happened to me, I was on the hotel shuttle within 15 minutes of stepping off my flight.

If you miss a connection (due to non-weather related delays) and are forced to stay the night at a location other than your final destination, Delta will cover the cost of a hotel. Proceed to a Delta help desk and they will provide you with a hotel voucher. The last time this happened to me, I was on the hotel shuttle within 15 minutes of stepping off my flight.

 

Delta Comfort+ / 757-200 (75D) / Los Angeles-Atlanta

Delta First Class / ERJ-175 / Milwaukee-Salt Lake City