Austin-Bergstrom International Airport (AUS)

Austin-Bergstrom International Airport (AUS)

The main departure hall at Austin-Bergstrom International Airport

The main departure hall at Austin-Bergstrom International Airport


AUS by the Numbers*

METRO POPULATION (2017): 2,056,000 (31st largest in U.S.)

ANNUAL PASSENGERS (2017): 13,880,306 (34th busiest in U.S.)

TOP FIVE AIRLINES (BY MARKET SHARE):

1. Southwest 36.45%

2. American 17.29%

3. Delta 13.21%

4. United 12.57%

5. Frontier 6.33%

OTHER AIRLINES: Aeroméxico Connect, Air Canada, Alaska, Allegiant, British Airways, JetBlue, Lufthansa (service begins in May 2019), Norwegian, Spirit (service begins in February 2019), Sun Country, Taos Air, Vacation Express, ViaAir

LOUNGES: Admirals Club, Delta Sky Club (Opening Spring 2019), United Club

TERMINALS: 2 - Main Terminal and South Terminal. The South Terminal is a separate terminal used by Ultra Low Cost Carriers Allegiant, Frontier, and ViaAir.

GATES: 25 (Main Terminal)

*All information is current as of December 27, 2018


Departures

SUGGESTED ARRIVAL TIME: 2 hours before scheduled flight during peak times (5-8 a.m, 11 a.m - 1 p.m., 3:30-5:30 p.m.), 90 minutes at all other times

AIRLINE COUNTERS: All airline check-in counters are co-located on the second level. Airline counters open approximately 1 hour before the scheduled departure.

SECURITY (TSA Precheck, CLEAR, Global Entry): Checkpoints 1 and 2 open at 3:30 a.m. daily. Checkpoint 3 opens at 4:00 a.m. daily.

CONCESSIONS: Several restaurants open at 4:30 a.m. and gift shops open at 5 a.m. The airport has many fast food and sit-down dining options.

SEATING: Most gates have ample seating. Some seats (but not a majority) have power outlets available.

Check-in lines at 4:30 a.m.

Check-in lines at 4:30 a.m.

Arrivals

The arrivals lobby is on the lower floor, down a set of escalators. It is centrally located, so if your flight arrives at one of the end gates it is about a 5-10 minute walk.

Arrivals lobby

Arrivals lobby

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Ground Transportation

PUBLIC TRANSPORTATION: Capital Metro

RIDE APPS: Lyft, RideAustin, Uber, Winz

TAXIS: There is a minimum fare of $12.30, regardless of destination. All taxi companies accept major credit cards.

RENTAL CARS: Advantage, Alamo, Avis, Budget, Dollar, Enterprize, E-Z, FOX, Hertz, National, Payless, Thrifty. There is a gas station as you enter the airport property. So, if you forget to fill up before heading to the airport, you’re in luck.

SHUTTLE: SuperShuttle. Call 1-800-BLUE VAN (1-800-258-3826)

OTHER: There several limosine services in the area. Look online for more information.

Ride App and taxi pickup is located in the parking garage - about a 5 minute walk from the Arrivals Lobby.

Ride App and taxi pickup is located in the parking garage - about a 5 minute walk from the Arrivals Lobby.

The directions are well marked.

The directions are well marked.

Ride App pickup is a long walk through the parking garage.

Ride App pickup is a long walk through the parking garage.

Riders select the closest number to where they’re standing to aid the drivers. Average fare to Downtown Austin is between $20-$25 one way.

Riders select the closest number to where they’re standing to aid the drivers. Average fare to Downtown Austin is between $20-$25 one way.


Parking

OPTIONS: Valet, Reserved Garage, Garage, and Economy

SHUTTLE: A shuttle runs 24 hours a day from economy parking to the terminal. Garage parking is attached to the terminal building.

COST: Between $8-$29 per day, depending on the lot


Officer Wayfinder’s Take

Austin is the third busiest airport in Texas (behind Dallas-Ft. Worth and Houston). It is obvious that traffic has surged and outgrown the current facilities, which is why an expansion is scheduled to open in 2019. It is very business travel friendly, with lounges of the 3 U.S. legacy carriers (a massive Delta Sky Club and Sky Deck is scheduled to open in 2019).

I arrived around midnight. The airport was essentially closed - I didn’t find any open stores or restaurants, which I didn’t expect to find. My bags arrived within 10 minutes of stepping off the plane. I’m not sure if that was due to the fact that my flight was one of the last of the night and there wasn’t much other traffic at that time, or if the facility is really that efficient.

Honestly, I was surprised that Ride Apps were allowed at the airport, because I knew that the city had banned them for a while. The directions to get to the Ride App pickup location were easy to follow, but the distance to get there was a little frustrating. The pickup location is tucked away on the far side of the parking garage. Hopefully they come up with a better long-term solution in the future.

My return flight departed at 6 a.m., and I arrived at around 4:30. Most airlines had relatively long lines, but all seemed to be well staffed and the lines moved quickly. I got through security in about 2 minutes (TSA Precheck), but even the normal line wasn’t terribly long. I was surprised to find that several restaurants were already open at that time of the morning, which was nice.

I was a little disappointed there weren’t power outlets widely spread throughout the gate areas. I ended up having to plug my computer in against a wall, right in the flow of passenger traffic.

Overall, Austin isn’t a bad airport. But there are several little quirks that I think need to be addressed. Hopefully the new addition will fix some of the issues.

Let me know your thoughts about Austin-Bergstrom, or if you have any photos you want to share, send them my way.

As always, thanks for reading!

About Delta Sky Club

Delta Connection ERJ-175 Economy